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Insight

How we helped a leadership team be better together (and increase their eNPS by 30 points)

22/3/2024

 
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A magical day in the woods for a leadership forum of 50 leaders from POhWER, an advocacy charity. The aim was to reconnect the executive team, management team and team leads with each other after a time of change, and to work together on the organisation’s challenges for the year ahead.
Client: POhWER
Location: Woodland, South London
Group size: 50

Who they are
POhWER is a charity set up to effect change by providing advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion.

Their leadership team's culture, context and challenges

Prior to working with us, there had been a lot of change. People had strong feelings about it and in some parts of the organisation there had been resistance to the change programme, which had led to a polarised culture and tension among certain groups. 

A group of staff were not exercising agency and were pushing decisions and solutions upwards. This meant that people were not working together to address challenges.

In addition, the cost of living crisis was putting pressure on some staff and that, combined with the continual drip of bad news in the world, was exacerbating mental health issues.

POhWER came to us to help them start to change mindsets and culture.

Aims and objectives for the leadership day

We worked with the CEO to co-create a theme of 'better together' and to come up with practical ways leaders could support each other through challenging times.

The aims were to:
  • help team members feel connected and valued 
  • break down the silos between the different leadership teams
  • come up with strategies for people to feel more supportive of each other at work
  • leave the day feeling like a more unified team.
Leadership Development - School of the Wild
Leadership Forum - School of the Wild
Team Building in the woods - School of the Wild

How working together in Nature improved team culture

The bluebells were out in force in the woods. The thunderstorms that were forecast never materialised, in fact there was barely a drop of rain and the sun shone for almost the whole day. 

Around the fire the leaders visibly relaxed, made connections, had fun and got to know each other better, and workplace tensions faded away. It was a magical day. 

After introductions and icebreakers, we ran a symbols exercise to help people think differently about how they could be a stronger, more aligned team.

The group came up with creative ideas really quickly. They made strong and meaningful symbols for being better together, ranging from a beehive to a bridge sculpture. They were collaborative and playful.

In the afternoon’s workshop session, as well as helping the group bring out combined thinking on their theme of how to be better together using a stop, start, continue process, we also introduced “What would Nature say?” to their inquiry. This led to some interesting ideas and insights from the group.
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Nurturing leadership and team connections

We used a stop, start, continue structure. The ‘stops’ were about doing too much, ‘starts’ were about celebrating, sharing, and decluttering tech, ‘continues’ included nurturing passions, kindness and sharing good news. 

As well as coming up with practical ways to protect time, share information, be happier and collaborate better, I was particularly struck by one group who proposed tying in planning themes to seasons of the year. Taking inspiration from Nature, this is how they envisaged it working (and it didn’t mean these things can’t happen at other times):
  • Summer - development, how to/ what to do, resources
  • Autumn - gathering resources, preparing for winter
  • Winter - sharing - ideas, best practice, templates
  • Spring - cleaning up, folders, inbox
Team Building - School of the Wild
Team Development Outcomes - School of the Wild
POhWER Leadership Forum 2023 - School of the Wild

How the leadership day helped the POhWER team

The woods did their job. The leaders listened to each other, were open and supportive. Shared values were evident. People got to know each other better, and spoke about connection with colleagues and the importance of that.

Our before and after surveys showed that their employee net promoter score (eNPS) - a valuable glimpse into the level of how happy, engaged, and motivated your workforce is - improved from -12.7 to +17.9, a shift of 30 points! 

A good indication that the day had worked and that people felt happier and more connected to the organisation.

What people said:
“I now feel more connected to people across the organisation,”
“I learnt how interdependent all teams are and there is a need for more joined up working,”
​“I re-learnt what a fantastic team we are at POhWER.”
​

Want something like this for your leadership team?


Our mission at School of the Wild is to help organisations transform their teams and learn to work together better, by inspiring a positive and collaborative workplace culture. We believe that Nature brings out the best in people so we bring leaders and teams outside to help you reconnect and think differently.

Have a look at our outdoor team building away days, company offsites, and leadership development programme or get in touch for more information.

    Want something like this for your team?
    ​Contact us here.
    ​

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    Nigel Berman, School of the Wild

    Author & Curator

    Nigel Berman is the founder of School of the Wild.

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  • Home
  • About
  • For Teams
    • Seed: One day team building
    • Shift: Two+ day company offsite
    • Outdoor Team Building in London
    • Outdoor Team Building in Brighton
  • For Leaders
    • Transform: Leadership Team Development
    • Threshold: for leaders at a crossroads
  • Case Studies
  • Insight
  • Contact