When teams have problems with performance or relationships, poor communication including anything from a lack of clarity to not sharing information to being unable to have honest healthy debate - will be one of the reasons why.
Communication issues are common in many organisations. Much of the time though the problem isn't communication. It's listening.
At the start of 2020 we asked 60 business leaders about their experience of having meaningful conversations with their teams.
One of the biggest frustrations they reported was people not listening and instead talking at each other, “so it’s not a dialogue where new understanding might emerge.”