From Tension to Trust: How to Resolve Conflict and Strengthen Communication in a Hybrid Team

​Here's 3 simple practices for creating trust, resolving tension, and communicating clearly in a remote-first world, that will help you build a high-performing team. We can help.

In the world of remote and hybrid work, many of the subtle, everyday interactions that help your team stay connected are missing. You spend less time together in person. Casual chats in the kitchen are gone. And without the body language and nuance of face-to-face contact, even small tensions can quietly build up into bigger issues.

A tone misread in a Slack message or an email. A team member unintentionally left out of even a small decision. A disagreement brushed under the carpet because no one feels quite brave enough to raise it on screen.

It’s no wonder misunderstandings, resentment and conflict can simmer for longer.

For one of our clients, feedback given to a team member that was not received well had led to tension between two team members for more than a year, and affected the whole team and the work they did (until they came to us in the woods that is.)

But here’s the good news: when handled well, conflict can actually strengthen a team. 

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